Tech/Horsepower

Previously posted and imported from elsewhere

I’ve been calling computer hardware support for many years. I’d venture a guess that I’ve called over 500 times, most of those to Dell, so I’m going to speak to my experience when calling them. I’ve been in charge of support for thousands of Dell machines, a wide spectrum from enterprise servers to desktops to notebooks. You’re probably chuckling to yourself “He’s called over 500 times? What kind of quality is that!”, but the truth is every manufacturer has defects. Since most PC manufactures get their parts from the same overseas (READ: dirt cheap) suppliers, they all have about the same failure rate. But I’ve always said that I recommend and buy Dell not for the quality, but for the warranty support. Dell has the best warranty support in the computer business. Apple doesn’t.
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